If you no longer need our services, you can cancel your contract with no cancellation payment, by giving four weeks' notice.
Yes, you can. You just have to give us 24 hours' notice.
Following your assessment, our manager will carefully select a team of carers to best support your needs and personalities. If for any reason you are not happy or comfortable with the carer, we will do our best to replace the carer as soon as we are safely able to do so.
We will help establish the possibilities of gaining financial support from the government through your local authority. Most of our clients receive our services for free or part funded.
Yes, you can contact our office at any time. Our office is normally open from 08:30 - 17:00 Monday to Friday. Aside from this, we operate an out-of-hours emergency phone number which is manned between the following hours
Yes, we can provide temporary care services whilst you are away on holiday or need to take a break or do something, just ensure we have plenty of notice to be able to facilitate this.
Most of our service users are over the age of 60, elderly and infirm. Trustmark Care also offer care services to people from the age of 18 years upwards, who have illness or injury, including people with mental health problems and learning difficulties.
Yes, we work closely with Local Authorities.
Yes we are registered with Care Quality Commission to provide the Regulated Activity of Personal Care.
Short or long visits, daily or weekly, our care assistants are experienced with outstanding training, references and are DBS checked.
Excellent Service is guaranteed.
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