Our Services

Personal Care

Asssitance with personal hygiene, toileting, dressing, including bathing or showering.

Live in Care

A dedicated personal carer (team) providing care 24 hours a day living in your home

Appointments

Our carers can accompany you and help with transport to your appointments or social events. 


Respite Care

Respite care and short term arrangements for times such as a main carer holiday 

A truely person centred approach to your needs and requirements

Housekeeping

We can provider general housework, laundry, ironing, shopping and

  


Overnight Stays

We offer overnight stays and sleep in services if your circumstances require it. 

Companionship

A Befriending & Sitting Services, personally tailored for your needs with relevant content, timings and duration. 

End of Life Care

Palletive Care aimed at improving the quality of life of clients and their families facing the problems associated with life-threatening illness. 

Our Staff


All our staff carry identification badges, which will be clearly visable for our clients.  They will also be dressed in our distinctive Purple uniform.


All of our carers are fully informed of the care and support needs prior to your first visit.  Trustmark Care carry out constant training to achieve higher standards.  

We have high percentage of staff at/achiveing Health and Social Care level 2/3 Diploma.  All our care staff receive extensive induction and foundation training in the following subjects:- 

  • Care Certificate
  • Autism Awareness
  • Basic Life Support & First Aid 
  • Communicating Effectively
  • Confidentiality 
  • Continence Care
  • Consent
  • COSHH
  • Dementia Care
  • Diabetes
  • Dysphagia Awareness
  • Equality & Diversity
  • Fire Safety
  • Food Hygiene 
  • Health & Safety
  • Infection Control
  • Mental Capacity
  • Moving & Handling (Theory)
  • Moving & Handling (Practical)
  • Pressure Care
  • Safe Administration of Medication 
  • Safeguarding Adults

Care Support Plans

Our care and support plans are tailored specifically for you, developed between our care managers and yourself (or your relatives). They are designed around your specific needs and what you expect to achieve with our assistance.

Our care and support plans are designed to enable people to live as independently as possible and promote dignity and respect for all. Our care plans are only put in place once approved by you.


Carer serving a meal to a client

Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans itemise each individual task to be undertaken by carers, at the specific times agreed.

A folder will be left at your address for both you and your carer, this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.

Our risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client. Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.

Regular reviews of care and support we provide start from day one and will continue throughout your time with Trustmark Care. We expect to complete a face to face review every 3 months as well as making regular telephone quality checks.

Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.

Carer sharing a cup of tea with a client


A copy of our Review Policy detailing how and when we will review your care is available from our office.

If you are not fully satisfied with your carer, we encourage you to inform us through our quality assurance program and complaints policy.

Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.

If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate

.Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.


Paying For Your Care

We will always provide you with a clear and concise breakdown of our costs and easy ways for you to pay for your care. Care is generally worked out on an hourly basis. Where care is required throughout the night or 24 hours a day then care is normally provided at a fixed rate rather than on an hourly basis.


Everybody is different and that’s why we take the time to understand your unique requirements, and because our service is so flexible, you can easily shrink or grow how much support you’re receiving, if or when your needs change.

The options for funding your care: 
How to fund long-term care is a big consideration when looking at home care options. Depending on your personal circumstances, there may be public funding or benefits available to you, or other financing options.

Many of our customers fund their care privately or via direct payments. If you’re funding care yourself, we do recommend that you first research whether any benefits are available to you.

If the council has assessed you and you need care and support, you will then be means tested to see how much you need to contribute, if anything, and how much the council will pay towards our service. We can organise this means test if you have not already been in touch with your local authority.

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